Refund Policy

1. Refunds

1.1. Refunds are permitted strictly under the following conditions:

a. You may request a withdrawal without giving a reason within fourteen (14) days.

b. You automatically lose your right to withdraw from the contract is you have already opened a position on your DEMO account, BEFORE THE EXPIRY OF THE SPECIFIED TIME LIMIT or if you have used HFT, arbitrage, grid trading or any other abusive stratergies.

c. You will receive your refund via the platform you made your payment, within fourteen (14) days.

1.2. Please note that you have an obligation to make payments carefully and to ensure that you really intend to use Our services. We discourage a mere change of mind as a ground for requesting a refund.

2. Notification

If you need a refund, please submit your notice of refund to us on the following e-mail: support@equinoxtradingcapital.com with the subject indicating “Refund”. For a smooth process we kindly ask you to be concise and add all the information we do need to process your request in the most efficient and effective way.

3. Refund during resolution of claims
You may not be eligible for refund in respect of any Service pending the resolution of a claim for a refund.

5. Our discretion
Refunds are issued at our discretion and may be accepted or rejected as such.

6. Refunds After successful completion of the Standard Challenge
After you have successfully completed Phase 2 and proceeded to the funded phase you will receive a refund of the initial sign up fee with your first monthly withdrawal. Your sign up fee will not be refunded until you have generated sufficient profits for a withdrawal.

7. Acceptance of this Policy
It is your responsibility to familiarize yourself with this refund policy. By placing an order for any of our products, you indicate that you have read this refund policy and that you agree with and fully accept the terms of this refund policy.

If you do not agree with or fully accept the terms of this refund policy, we ask that you do not place an order with us. 8. Contact Us

For any questions or comments regarding this Refund Policy, please send an e-mail to support@equinoxtradingcapital.com

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